Is Google Moderator really giving strange answers to AdSense questions?

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Is Google Moderator really giving strange answers to AdSense questions?

On this page we can read some questions from adsense publishers and their answers from Google Moderator, it's surprising how some answers seem to be totally off-topic..
https://www.google.com/moderator/#15/e=b0f8d&t=b0f8d.40

Some examples:
"
Can adsense consider giving people a second chance instead of it's current policy of a life time ban? I can understand the need to protect the advertisers but mistakes do happen and a second chance I think would be a good idea.
"

And instead of saying, no we don't want to give another chance, or yes, maybe in the future some publishers can enter again in our program, the google moderator answers without reading the question:
"
Our team reviews all appeals we receive. Please know that our actions are the result of careful investigation by our team of dedicated specialists, taking into account the interests of our advertisers, publishers, and users. Remember that we don't disable accounts unless they are in violation of our policies and pose a risk to our advertisers.
"

Same thing happens for this question:
"
What is the official stance on the use of Wordpress/Joomla/Drupal themes that are aggressively optimized for CTR? Can you show examples that are acceptable/unacceptable?
"

Instead of answering about some CTR optimized themes, here is Google moderator's answer..
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You are welcome to place AdSense on any web page that complies with our programme policies, including hosted websites. However, please be aware that in order to use AdSense, you'll need to have access to your site's HTML source code.
"

WTF?!?.. Who talked about hosted sites? What about the question about CTR optimized themes? Stop abusing drugs mister moderator!

Another one?
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Can I use Adsense on a page that is covered by an opaque or semi-transparent div, such as that used for displaying photos in a lightbox script?
"

And the answer, seems like Google moderator doesn't have a clue about what is a lightbox script, or what the question is about..
"
You can use any colors and background you like on your site, as long as the ads are not blended to look like your content.
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Don't you think it is totally crazy? Do you think the rest of the answers are ok? Well not all, look another question/answer, it's a two part question, the first question is easy to answer since adsense team just has to copy and paste their answer, but the second question is totally ignored:
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What kind of sexual health content is considered as family-unsafe? Google is parsing the content to deliver contextual ads on the page, the question why would't Google automatically prevent displaying of ads on pages with inappropriate content?
"

The copied&pasted answer only covers the first question:
"
The AdSense network is considered family-safe, which means that publishers aren't permitted to place Google ads on sites which contain adult content. In addition to photos and videos, which contain nudity or sexual activities, here are some other examples of adult content:

Lewd or provocative images
Crude or indecent language, including adult stories
Sexual tips or advice
Sexual fetish sites (e.g. foot fetish content)
Adult toys or products
Ads or links to external sites containing adult content
If your site has content which you wouldn't be comfortable viewing at work or with family members around, then it probably isn't an appropriate site on which to place Google ads.
"

Well anyway, Google Moderator also answers question with relevant answers.. That's not my point.. my point was that some questions are answered with totally irrelevant answers, as shown above..

Now, I have finished with my point, so I want to show you something very strange to me since it's the first time I ever read it.. One publisher asks a question about how to get more clicks on adsense (actually two similar, but not exactly same questions have been answered with the same copy&paste job) and in Google Moderator answer I see something about having 3 adsense blocks above the page fold being against adsense's tos, how come? I've never seen it before, I show you only that part:
"
Publishers should not bring excessive attention to ad units (e.g. arrows or placing 3 ad units above the fold) or use phrases such as "click the ads," "support our sponsors," "visit these recommended links," or other similar language that could refer to the Google ads on your site.
"

Have you ever read about this before? My problem in believing what I'm reading here is the crazy answers the same Google Moderator has given to other questions, as I have shown above.. So I'm not 100% certain I can trust this google moderator not to say stupid things..
But if it is true that having 3 adsense units above the page fold is against adsense's tos, then WRITE IT on the policies page! How hard is it to add that part? To not write it explicitely in adsense's rules and then accusing publishers to bring excessive attention to ad units is quite unfair, don't you think?

I think the reason for this is that they have 'stock' responses to questions. I have worked in somewhat similar jobs and basically you have a list of pre-built answers. Its not that you answer all questions with them, but sometimes you do.

For some questions it looks really pathetic how they answer totally something else, like if they read another question!

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