Google AdSense: You have 3 working days to make changes to your site

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Google AdSense: You have 3 working days to make changes to your site

I have received this email on 4th november, a scary email from Adsense for nothing..:

"
Hello,

During a recent review of your account we found that you are currently displaying Google ads in a manner that is not compliant with our program policies
(https://www.google.com/support/adsense/bin/answer.py?answer=48182&stc=as...).

--------------------------------------------------
EXAMPLE PAGE:
http:// ONE OF MY PAGE (not on best-reviewer.com)

Please note that this URL is an example and that the same violations may exist on other pages of this website or other sites in your network.

VIOLATION(S) FOUND:

As stated in the AdSense for mobile program policies, publishers may not place more than one mobile ad unit on a mobile webpage.

REQUESTED ACTION: Please make all necessary changes in the next 72 hours.

If the violations are corrected within the aforementioned time period, ad serving will not be affected. If changes are not made and/or other policy violations are encountered during the review process, ad serving will be
disabled to your site.

ACCOUNT STATUS: ACTIVE

Your AdSense account remains active. However, if we continue to find problems, we may disable your entire account. Therefore, we suggest that you take the time to review the rest of your network to ensure that all of
your other pages are in compliance with our policies.

Issue ID# XYZ

--------------------------------------------------
Thank you for your cooperation.

Sincerely,
The Google AdSense Team
"

The thing is, I don't have any mobile adsense on this site.. So I didn't do anything, and I got no more news from AdSense, and the ads are still displaying on this site..

Does AdSense enjoys scaring publishers for nothing? :-)

Maybe it's some type of scam? I received a scary email from Paypal recently, telling my I had 24 hours to take care of something or my account was going to be shut down. Then it occurred to me - the email came to my website email address, which is NOT the email address that Paypal has for my contact info.

No, it was 72 hours like always (I've received correct emails in the past) and the email was from google.com as well as the links. Plus this email (google account) I only use for adsense, so I receive only emails from adsense.

As for paypal emails, whenever I receive an email from Paypal asking me to take action and that I believe (after looking at urls in the email and the email sender) I go to my paypal account, by typing the url myself, and then I find the message there and then I take action.. It doesn't happen often at all.

For AdSense it's just an error, like I'm sure they make many :-)

Maybe your drupal theme has a mobile option, or you have a mobile drupal theme accidentally activated?

No, my theme on this particular site doesn't have a mobile version, and even so, do you know how different mobile ads are? I know because I have done one (only one) site for mobiles, and the code is not javascript based, it is server-side, so in my case I used php.

It's not possible to add a mobile adsense ad by mistake :-)

No really, this site (it was shetoldme.com they mentionned) is old (april 2009) and the theme has never been changed, and if you look at the ugly design, I would never wish for anyone to end up on this site on a mobile device :-)

It was simply an error, I don't know why and how come, but it is clearly an error, and 72hours later nothing happened, usually all ads should have been disabled, and at this moment I would have made an appeal to them, but since nothing happened.. no big deal, just publishing it for laughs :-)

Well today I've had to fill in their form in order to ask a review, because yes, on 20th november they've decided to go ahead and disable the ads due to this false issue.. So even though I don't want to waste time on this, now I have to since I'm not the only adsense publisher on this site...

"
Hi, I received a notification on 4th november giving me 3 working days to correct a violation which I didn't have in the first place.
The issue was about having more than one mobile ad unit, but on this site I have ZERO mobile ad unit, so how can I have more than one?

Nothing happened and then today 20th november I receive a notification that ads have been disabled for this same reason.

I don't know what causes your software to believe that my site has more than one mobile ad unit when it has none.
If I can help by removing some part of my site, I'm willing to work with you to resolve this error.

Best Regards,
"

Yes, upon receiving the second email, I had to take action because the ads are now disabled, but they provide in the email the url where one can find the form:
https://www.google.com/adsense/support/bin/answer.py?answer=113058&stc=a...
Then on this page I had to click on:
•Ad serving has been disabled to your site ( https://www.google.com/adsense/support/bin/answer.py?answer=113061 )
and then find the contact link in this paragraph:
"
I believe I received a policy notification in error. What should I do?

Our policy specialists monitor all sites participating in the AdSense program according to our Terms and Conditions and program policies, but errors can occur. If you believe that you've received a notification for a site that you do not own, please contact us. After we've investigated the issue, we'll either contact you with further information regarding the issue or let you know you can disregard the notification.
"
Finally this link takes me to:
https://www.google.com/adsense/support/bin/request.py?contact_type=polic...

Where I filled in the form with the text above..

Don't know if it will work, maybe no, maybe yes, who cares really?

Oh and this is the notification email I received this morning, good news to wake up to :-)

"
Google AdSense ad serving has been disabled to your site

This message was sent from a notification-only email address that does not accept incoming email. Please do not reply to this message.
-------------------------------------------------------------------------------------------------------------------------------

Hello,

During a recent review of your account we found that you are currently displaying Google ads in a manner that is not compliant with our program policies
(https://www.google.com/support/adsense/bin/answer.py?answer=48182&stc=as...).

--------------------------------------------------
EXAMPLE PAGE:
[SOME PAGE OF MY SITE WITH NO MOBILE ADSENSE]

Please note that this URL is an example and that the same violations may exist on other pages of this website or other sites in your network.

VIOLATION(S) FOUND:

As stated in the AdSense for mobile program policies, publishers may not place more than one mobile ad unit on a mobile webpage.

ACTION TAKEN: We have disabled ad serving to your site.

ACCOUNT STATUS: ACTIVE
Your AdSense account remains active. However, please note that our team reserves the right to disable your account at any time. As such, we encourage you to become familiar with our program policies and monitor your network accordingly.

Issue ID# XYZ

--------------------------------------------------
Thank you for your cooperation.

Sincerely,
The Google AdSense Team
----------------
For more information regarding this email, please visit our Help Center:
https://www.google.com/adsense/support/bin/answer.py?answer=113058&stc=a...
"

I'll let you know how it goes from there.. At the moment no adsense is visible on shetoldme.com waiting for Google's answer to our prayers :-)

Any advertisements on your RSS feeds? I suspected this may happen, very curious to see the resolution of this oddly enough.

Have you considered the possibility that your site may have been fiddled around with by a third party or that someone may have added scripts of some kind when publishing an article/etc?

I guess you probably have checked all of the above and then some, just throwing around ideas:)

Hi, I don't have advertisements on the RSS feeds, and they gave a specific url as an example of violation found. This url was a normal url of the site. I've looked at source code and can't see anything that is not correct.
Also, for someone trying to put a mobile ad within the scoop's description, this field doesn't accept javascript or php. And the mobile ads must be added via a server-side script, so for instance PHP.

I asked them to tell me more and that I'm willing to work with them on resolving that issue, if they're not stupid they will understand that I'm not trying to game their rules at all, there's no point in me doing that. So let's see if the budget cuts have render adsense totally robot controlled, or if there's still human reviews who can use common sense in resolving this issue they have..

Because if they don't resolve this, then they can send me the same email for all my site and then disable ads on all my sites, and also close my account.. It's easy to disable ads for a reason that is unvalid.. They could save some time and close my account immediatly, what can I do about it? Nothing.

My experience with Google is that they are generally somewhat fair. I'd be very surprised if this was your site being targeted, they already have smart-pricing anyway so they don't need to do that.

I suspect there is something else going on, some sort of signal in your code that is being interpreted as suggesting the site is mobile. As in, some sort of specific piece of programming. Perhaps if we think carefully about it we may be able to come to some conclusions.

This problem propped up recently, did you add anything specific to your site? Update Drupal? Update a module?

I use this site quite a bit and while this may be incidental, this problem seems to have arisen when the advertisements started being used in the 'help yourself' block.

The site targeted is not best reviewer, it's shetoldme. It's another drupal install altogether.

Although yes I am aware that this email notification doesn't come from totally nowhere, there must be SOMETHING that has triggered their automatic robot to report a violation of their adsense rules on mobile ads.

I haven't changed anything on shetoldme.com for a long time, last change I think was last summer when I made it a paid site in order to limit the activity there..

I meant to change it a little in order to remove ads and clean it up a bit, because it is such a mess, but I haven't done it, so really nothing has changed, but it doesn't mean that the issue is from november, because the adsense robot would not immediatly find a violation on everysites.. It takes some time and obvious violation can go unreported for months and even years I'm sure.

So, yes we can think about it and wonder, but it's quite useless since we know nothing about how google works as we don't work there, we don't have inside information.

But yes, usually adsense is fair, for instance I had in the past clear violations of adsense tos, I have received their email, acted on it and the ads were not disabled. Other times the ads were disabled, I corrected the issue, then contacted them and their re-enabled the ads. In these occasions, the violations were real (unintentional but it doesn't matter) and yet they gave me another chance after contacting them.

So I guess this time too they will reply positively, but if they don't, well, that's life.. The only real issue I see is that they could send me the same email for all my sites and then disable ads on all my sites, and even close my account, since it is a violation which I don't see how I can fix because I don't see the violation when I look at my site's source code, even I've checked my site with a mobile device and couldn't see any mobile ads..

Strange, but time will tell what's is going to happen, it's like a TV series, we have to wait for the next episode :-)

Did this matter end up being resolved?

I am sure that Google value the traffic that SheToldMe and Best-Reviewer sends their way, and as the sites don't appear to be doing anything against TOS they will hopefully get things resolved. Fingers crossed...

I think google doesn't give much of a damn about Adsense users, since they only keep about 20% of each ad that is clicked.

If you are to believe the official figure, which is the only one we have, they said previously that they give on average 68% to the publishers of what advertizers pay for each click. So they don't keep about 20% but 32%, that includes paying for everything, web resources and human resources and from the rest they get some profit of course.

Don't worry about it, for now there is no news from AdSense, whatever the news will be positive or negative, I'll let you know on this forum first, and in any case it won't make me sad. Now if they pull out the same trick for disabling ads on best reviewer, there I'll be more annoyed that's for sure! :-)

But Shetoldme.com has been a source of trouble for me, as you could read, I had to make it a paid site in order to seriously limit activity there, after 2 years and a half, it had become really too much time consuming for me and also too heavy on database resources, the DB is already 2GB, I'm lucky to be hosted at Dreamhost because in many shit hosting companies, they wouldn't tolerate such a big database..

It's due in part to the script I used, it's called Drigg (based on Drupal) and the creator has abandonned its development, and what he did was stupid because he didn't make good use of Drupal, so each scoop submitted ended up consuming double the space in the database..

Anyway, even if Adsense doesn't put ads back on it, I won't close it, but I'm sure it will help in reducing activity even more, and I'll put some other ad network, waiting for the site to die a slow death :-)

I have received a short answer from adsense's team. Now they don't mention mobile ads anymore, they say there are 4 ad codes on the page..

"
Hello,
There are 4 different ad codes appearing on the site this will have to be altered.

Sincerely,
The Google AdSense Team
"

The problem of course is that I have studied again the source code and can only see 3 ad units and 3 link units, respecting AdSense TOS on the maximum number of ads allowed on a single page, so I have singled out those 6 codes, put them in a text file and sent it with my answer by email.

So now I'm waiting for a resolution, at least another answer, I'm sure we'll get somewhere sometime, no problem! :-)

The message I've sent the first time about the disabling of ads through the appeal form:

"
Hi, I received a notification on 4th november giving me 3 working days to correct a violation which I didn't have in the first place.
The issue was about having more than one mobile ad unit, but on this site I have ZERO mobile ad unit, so how can I have more than one?

Nothing happened and then today 20th november I receive a notification that ads have been disabled for this same reason.

I don't know what causes your software to believe that my site has more than one mobile ad unit when it has none.
If I can help by removing some part of my site, I'm willing to work with you to resolve this error.

Best Regards,
James
"

Google is really acting strange. One day i will publish the email exchange i had with the adwords team, who was basically asking me to make changes on a 3rd party website in order to unblock my account!

Finally today I appealed again, the site doesn't have anymore adsense code I think, I've removed them today and refreshed the cache files..
Then I've sent an appeal with correct notification ID from way back in november..

Don't know if that will get things moving again or what..

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